Operational Study of Land Use & Building Department Policies & Procedures


Alan Penington
Project Manager, Lead Analyst

Aaron Baggarly, AICP
Manager abaggarly@matrixcg.net

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The Village of Mamaroneck has retained Matrix Consulting Group to evaluate the Village's Land Use Boards, as well as the Building Department in terms of permitting, customer service and workflow in its pursuit for continuous improvement and to be a valuable and efficient resource to those seeking to construct, improve, rehab or develop property within the Village. The purpose of this analysis is to determine areas where the services provided by the Land Use Board and the Building Department can be improved and enhanced and to receive a set of recommendations with an actionable implementation plan for the Village to follow. The Village’s ultimate goal through this plan is to better enforce State and local building codes for the protection of life and property and to enhance the quality of life of everyone living, working or visiting the Village.

The analysis will include an evaluation of the Land Use Boards processes including better use of technology. An analysis shall also be conducted of the Building Department workflow, customer service and permitting procedures including but not limited to: inspections, interaction with the public, coordination with the various departments (e.g., Fire, Police and Public Works) and Boards it interacts with, current technology utilized in this work and the overall timeliness of these functions.

If you would like to contact the study team with your comments on the processes of the Land Use Boards & Building Departments, please e-mail Mr. Aaron Baggarly (abaggarly@matrixcg.net), Manager, Matrix Consulting group as listed above. It is noted that any comments are provided only to the consultants for use in their review and shall remain confidential to the extent practicable pursuant to the New York State Freedom of Information Law. In order to insure the objectivity of this study, comments should should focus on the policies and procedures of the Lande Use Boards and Building Department.